Telesales Operator (Chinese Speaking)

Telesales Operator (Chinese Speaking)

Full Time and permanent

Our Client, based in Harlow, has an opportunity available to appoint a Chinese Speaking Telesales Operator within their team.

The role of the Telesales Operator will be to conduct business to business sales over the phone, with key responsibilities to include:

• Re-canvassing existing customers

• Being fully conversant with all stock

• Participate in activities relating to training and development and performance reviews as required

• Meet outgoing call productivity targets in-line with department minimum standards

• Ensuring that individual weekly/monthly sales targets are achieved

• Inputting all customer orders, alterations and cancellations onto the computer system

• Ensuring that all order details have been read back to the customer from the confirmation screen on all bookings

• Offering all relevant products and associated offers

• Building strong relationships

• Producing day-to-day high call volumes and hitting monthly targets and objections

• Proactively ensuring that deals are closed and ensuring every avenue of the clients business is cross-sold and retain business

The successful Telesales Operator will:

• Have the ability to speak fluent English and Chinese

• Have experience of working within a B2B telesales environment

• Ideally have experience within a warehouse operation or transport environment

• Ideally experience of working in a target driven environment

• Have the ability to confidently deal with individuals of all levels over the telephone and email

• Be IT literate

The Telesales Operator will work full time hours set between Monday to Friday working 5.30pm - 11.30pm and earn salary basis on experience.

Ref: BE008

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